Support

Our future is virtual and so is yours. We are committed to delivering the solutions that will virtualize your organization and enable your business strategies.

With SaaS and Cloud Computing solutions, the software and infrastructure is in the cloud, but the support doesn’t have to be. Twin Lights Group will implement your solution, train your users and administrators, and provide on-going support as needed, to ensure positive change to your business.

Support Services include the following:

  • SaaS Solution Implementation & Support
  • Network Engineering and Administraton
  • Server Installation and Administration
  • Desktop Support
  • Project Management
  • Data Backup Services and Disaster Recovery Plans
  • Technology Roadmaps and SaaS Strategies
  • Technical Staffing

*Service Contracts and Retainer Based Support available

Our Commitment to our Clients, Partners and Employees
  1. We build both our business and technical intellectual property to ensure impactful, business driven solutions.
  2. We select our solutions partners very carefully in order to ensure they are best-in-class and that we can back them, with confidence.
  3. While our company is built around these emerging Web 2.0 solutions and technologies, we'll only recommend the right business solutions to you. Our business model not beholden to old IT support models.
  4. We strive to acquire and keep satisfied customers by over-delivering and exceeding expectations. If we didn't, we wouldn't earn and keep your business.
  5. To do this, we employ standardized service delivery methodologies for all our solutions. We know you've heard this, but its the only way for us to succeed with our clients. Give us a try and see for yourself.
  6. Our experienced resources are trained on our methodologies and certified on our business solutions and technology partners.
  7. We hire bright energetic people and work hard to create a culture within Twin Lights to motivate and grow our employees. This translates into great customer service.

SaaS Solution Implementations
Experienced, certified business analysts, consultants, and engineers provide the following implementation services

  • Solutions Requirements Development and Planning
  • System Setup & Workflow
  • System Customization & Integration
  • Data Entry and Migration
  • End User and Administration Training
  • System Test and Launch

SaaS Solution Support
Twin Lights Group support resources provide the following types of support:

  • Remote and On-site Training & Support
  • Database Admininstration
  • Custom Reports and Dashboards
  • Solution Add-ons & Advanced ustomization
  • Web Forms and Systems Integration
  • Mobile Application Integration

Cloud and Connectivity Services
Twin Lights Group systems, security, and network engineers assist our clients in deploying their clouds computing platforms and network connectivity.

  • Systems Requirements and Engineering
  • Security Requirements and Engineering
  • Network Requirements and Engineering